Frequently Asked Questions (FAQ)

Who makes your products and where are your products made?

This is perhaps our most popular question. The answer is simple: We make our own products at our own factory located in Southeast Asia. Our US office is located in Bellingham, Washington. We are not selling someone else's product and slapping our name on it. We don't place our orders with somebody else, who then drop ships to you. We control all aspects of production; from the creation of the frames, to sewing, to shipping to the USA, final inspection in Bellingham and then shipping to you, the customer. To run your own factory as a USA citizen, this is a big deal and we are proud of our business model.

I see lots of internet stores selling product that looks like yours at lower prices. Why is that?

Another popular question. If you see a product that appears similar to ours, even with the same product name, we can guarantee that those products are not ours. Our products are sold exclusively by us and are only available through our website, or through an authorized dealer we show on our dealer locator page. You can be assured that if you find a product at a lower price, it is not made to the same quality standards as ours. Whether it is because we use stainless steel tubing (ours) vs. chrome plated tubing (theirs), top-grain italian leather (ours) vs. lower grade Chinese leather (theirs), or whatever; the differences go on and on. If you wish to purchase a fine piece of furniture that will last through the years, at a price that is within your reach, our products are the best choice. For more information about comparing our products to others, see this page modern classics buyer's shopping guide we have put together.

It doesn't seem like you have many products. Why don't you have more?

Right now, we are making and selling about 140 different products in the modern classics genre. (We also make and sell an extensive line of contemporary furniture not shown on this website.) Many other websites sell hundreds of mid-century modern products, sourced from a variety of manufacturers for which they have no control over and where there is no consistancy in quality, or materials. The difference is simply due to our desire to only sell what we make, and to make accurate prototypes of each classic takes time. We add about 15 or so products every few months. We don't want to sacrifice quality simply to boast we have the most SKUs...we would rather boast that we have the highest customer satisfaction rating, or the highest number of repeat customers, or that our products don't fall apart in one year, etc. You get the idea.

We are considering placing an order. Could you explain how the delivery process works to a residential address?

For items in stock, we can ship within a day or so, and that puts an order about 7 to 10 days to the East Coast, half that time for the West Coast. For orders over $2,000, shipping would be free for a curbside delivery. If you are purchasing a large items such as a glass table or live upstairs in an apartment, we would suggest an inside delivery for an extra $120 - and that will include setup and garbage take away too. The shipping companies we use include Home Direct, but we have about 7 different choices depending on the destination. Before we ship, we will contact you to see if you are ready for the furniture. Once we ship, we will send you tracking information. Once the carrier is ready to deliver, they will call to make a deliver appointment with you.

I signed up for trade pricing, but I still see the regular prices.

When you sign up for wholesale or trade pricing, it can take at least 4 hours for us to review your information and make the change to your account at our website. So it is not automatic. We will send you an email when you are approved, and if you need faster service, give us a call or send an email.

Do you have leather cleaning information?

Yes, we recommend lexol cleaning products. For more information, we have put together a page of tips, so go to this link. Leather Care Instructions.

What happend to Alphaville Furniture. Are they really gone?

Well, from what we heard, Alphaville is no more. They are selling off their remaining inventory and have gotten out the business.

How does your (Modern Classics Furniture) compare with the old Alphaville:

While we do not have the breadth of products that Alphaville had, what we do have is of equal or higher in quality to the Alphaville product. We are focused on the Mid-Century Modern Reproduction niche and tightly controlling the quality and the distribution channels. Alphaville seemed to be everywhere, and sold everything didn't always replicate the design details of the originals.